{"id":35297,"date":"2021-12-22T12:29:00","date_gmt":"2021-12-22T11:29:00","guid":{"rendered":"https:\/\/koolbeautyparis.fr\/faq\/"},"modified":"2022-05-12T17:02:13","modified_gmt":"2022-05-12T15:02:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/koolbeautyparis.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row c_align=”left” autoplay=”none” collapsible_all=”” c_icon=”plus” c_position=”left” active_section=”1″ animation=”” style=”style2″][vc_column][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section i_icon_fontawesome=”fas fa-sync-alt” add_icon=”true” title=”EXCHANGE AND REFUND” tab_id=”1644915745422-436794ce-bd72″][vc_column_text]If you are not entirely satisfied with a purchase, you can easily exchange or return your product within 2 weeks from the date of receipt of your order*. The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.<\/strong><\/p>\n
    \n
  1. PREPARE YOUR PRODUCT FOR RETURN:
    \nPack it as much as possible so that it is protected during transport, ideally in the original package,
    \nFill out the return form (included in your package) and put it with your product.<\/li>\n
  2. SEND YOUR PACKAGE TO THE FOLLOWING ADDRESS
    \nINTERPRESTIGE \/ KOOL BEAUTY
    \n14 RUE CAMILLE DESMOULINS
    \n95870 BEZONS FRANCE
    \nAttention: the return costs are at your expense.<\/li>\n
  3. ON RECEIPT OF YOUR PACKAGE BY KOOL BEAUTY :
    \nThe product is checked.
    \nIf it meets the conditions of return, we proceed to the refund via the original method of payment or the creation of a credit.<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-box-open” add_icon=”true” title=”SHIPPING OF ORDERS” tab_id=”1644915745425-99f3613c-834e”][vc_column_text]For any order placed on our website, the standard delivery and Colissimo is \u20ac5.40\u00a0 or free from \u20ac60 of purchases in Metropolitan France and is at the price of \u20ac9.95 for any delivery in the European Union, \u20ac25 for the rest of the World.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-map-marker-alt” add_icon=”true” title=”HOW DO I KNOW THE STATUS OF MY ORDER?” tab_id=”1644915942962-601a5ca6-f291″][vc_column_text]To track your order, log in to your customer account to find your tracking number.
    \nWhen your order is shipped, you will also receive an email with the tracking number.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-credit-card” add_icon=”true” title=”PAYMENT METHODS” tab_id=”1644924146034-2b332b6d-1dc2″][vc_column_text]ONLINE PAYMENT BY CREDIT CARD
    \nOnly cards issued by a banking or financial institution located in the European Union or in Monaco are accepted.
    \nYour banking data are encrypted (SSL mode) and are never known or stored by Christian BRETON. Payments made on the Christian BRETON website are transmitted securely to the payment partner. Credit cards, Visa, Mastercard and American Express are accepted on the site.
    \nYou are only debited when the order is sent to you.<\/p>\n

    PAYMENT BY PAYPAL[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-globe-europe” add_icon=”true” title=”WHERE ARE OUR PRODUCTS MADE?” tab_id=”1644924286044-eec23348-b020″][vc_column_text]All our products are made in France.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-recycle” add_icon=”true” title=”ARE OUR CASES AND BOTTLES RECYCLABLE?” tab_id=”1652367158535-8d2642b4-c281″][vc_column_text]All our boxes are made of recyclable cardboard.
    \nWe also favor glass bottles which are recyclable for life.
    \nOur plastic tubes are also recyclable.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-hourglass-end” add_icon=”true” title=”HOW LONG CAN I KEEP MY CHRISTIAN BRETON PRODUCTS AFTER OPENING?” tab_id=”1644924378268-e638f20f-5bb8″][vc_column_text]The period after opening varies according to the products between 6 and 12 months. This period is indicated on each bottle and case of your products.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”HOW DO I KNOW WHICH PRODUCTS ARE BEST FOR MY SKIN?” tab_id=”1644924439564-f7db8cc3-3b48″][vc_column_text]In order to give you the best advice and to propose your personalized routine, we invite you to carry out our skin diagnosis. This diagnosis is available on our website.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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